Customer support

Find your answer quickly and easily on our customer service page.
+31 (0)75 2040399
Mon / fri 09:00 - 16:00

Our team of experts will be happy to help answer your questions. With the knowledge we have gained over the years, we will help you get the most out of our products. For questions, please fill in the contact form on the right and we will answer your questions within a few hours during opening hours.

Also take a look at our page with frequently asked questions or at YouTube channel for help and inspiration. Follow our social media channels for discounts, actions, inspiration and more!

Contact us

Contact details

+31 (0)75 2040399
123Paracord Oosterwerf 4
1911 JB Uitgeest
the Netherlands

Frequently asked questions

Can I pick up my order?
Can I also collect my order from you?

No, this is unfortunately not possible. 123Paracord is exclusively a webshop, it is therefore not possible to pick up your order at our shop.

Can I buy stuff at your location?

No, this is unfortunately not allowed. The building of 123Paracord is located on an industrial area, here it is not allowed to establish a shop.

General questions
What are the shipping costs?

For shipping costs see Shipping & Returns

What are the payment methods?

For our payment methods, please go to our Payment Methods page.

The product I want to order is no longer in stock, what now?

We do our best to keep all products in stock as much as possible. When a product is sold out, we make sure that it is back in stock quickly and replenish it on our webshop immediately.

How long does it take to receive my order?

An explanation of our delivery times can be found here: Shipping & returns.

Can I also pick up my parcel?

Unfortunately, it is not possible to collect parcels from us. We send all orders only by post.

What is the VAT number of

The VAT number of 123paracord B.V. is: NL861356615B01

Wat is paracord?

Paracord from is a US Made paracord that consists of a core of threads in a woven nylon sheath. The word 'Paracord' comes from the use by American paratroopers during the Second World War. After a parachute landing, the cord was cut from the parachute and used for a variety of purposes. Due to the popularity of the cord today, there are many variants available in different qualities. Paracord Type III 550 is the most commonly used Paracord and has a breaking strength of 250 kilos or more.

Polyester of nylon paracord?

We only sell nylon paracord. This is because it feels more natural and is more pleasant to work with.

How much paracord do I need?

This of course depends on which knot you want to make. For the standard Cobra knot, you need about 7.5cm per colour for each cm you want to tie. Do you want to make a different knot or are you in doubt about the length? Take a look at our knot examples or mail to [email protected].

Where can I find different knot examples?

At the bottom of the website, under the heading customer service, you will find the button "knot examples" where you can find some instructions.

What type/thickness of paracord do I need?

The most commonly used Paracord for tying a bracelet/necklace is Paracord 550 Type III. Type II and I are more often used for making collars for smaller dogs or bracelets for children. PPM is often used for knotting collars for medium to large dogs. Below is the thickness and breaking force of all types of paracord in our webshop.

Microcord - 1.4 mm - breaking force 40 kg
100 Type I - 1,8 mm - breaking force 100 kg
400 Type II - 3 mm - breaking force 192 kg
550 Type III - 4 mm - breaking force 249 kg
PPM Premium - 6 mm - breaking force 525 kg
Dog leash rope - 10 mm - breaking force 1000 kg



How many EM Ceramic beads do I need for my necklace?

This is actually different for each knot used in making a necklace. It is usual to use about 3 beads per 10 centimetres of necklace, unless you prefer to use more. Here is an overview to show what the usual number of beads should be:

20-30 CM neck link = 8 beads
30-40 CM necklace = 10 beads
40-50 CM necklace = 12 beads
50-60 CM necklace = 15 beads
60-70 CM necklace = 18 beads

How many discount codes can I apply to an order?

Only one discount code can be applied to an order. This also applies to discount codes from our loyalty programm.

Do I have the option of adding a product to an order I have already placed?

Did you just place an order, but forgot to add a certain product? Please send an email to [email protected] with your order number and the product(s) you forgot to add. We will be happy to help you!

It is not possible for us to make an addition to an order if:

- You make the change when you have placed an order on the same day before 15:00. This is because we do not process orders after this time and your order will be ready to be sent to you.

We will always do our best to send your order as complete and fast as possible.

Am I entitled to return my order?

For the answer to this question, please go to: Shipping & Returns for full information on this question.

How exactly is my order made?

With every order, the rope/paracord is custom-made for you. This way you can order any length in any colour. Up to 29 metres, the paracord is delivered in bobbins. From 30 metres, we deliver your paracord on a spool.

Depending on the size of the order, your order will be delivered as a parcel or as a letterbox box.

Hoeveel meter koord nodig?
How many metres do I need for the Cobra Knot

7.5cm per colour for every cm you want to knot. 

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